Optimize Your Ecommerce to Accept All Payments

You’ve worked hard to get your customers to your website and now you’re banking on a seamless customer journey to finalize the sale, does it go through?

Making sure your ecommerce is optimized to make it easier for your customers to shop and pay online is key to avoid drop offs or worse, losing out to your competitor. We’ve gathered a few tips on how you can make sure you’re making customer experience a priority.

Simplify your check out page
Did you know that about 30% of people will abandon the checkout page if the process is too long or complicated? That’s almost a third of your sales. Try and keep the process to one page with only the most important information to collect to make it appealing and easier for your customer. 

Allow your customers to shop with or without an account 
Making your customers register for an account before paying is obviously appealing as it creates much needed customer profiles for your marketing effectiveness. However, it’s also a conversion killer, with 35% of people saying they would abandon the payment page if forced to do so. Instead, provide the option of a guest checkout, and you can always prompt the user to register their account after payment.

Give your customers the freedom to pay how they want
At the end of the day money is money, regardless of whether it arrives via card, bank or mobile money. By letting your customers decide how they’ll pay you gives them confidence to buy more and become loyal as you provide flexibility and convenience in shopping. 

Get the right payment service provider to work with
With Paymasters Online, your customers can pay using all major payment modes such as Visa, Mastercard, Amex, mPesa and much more. Contact us today and we’ll take you our quick and easy setup for your web shop today.

How Can You Protect Your Business from Chargebacks

As more businesses decide to make the jump to online, it’s important to make sure your business is protected from fraud. By accepting card payments on your website, you run the risk of disputes after goods have been delivered or services have been offered, resulting in what’s called a chargeback. Even the most reputable online businesses will struggle with chargebacks. For cardholders, chargebacks act as a shield against criminals or dishonest business practices. For merchants, however, chargebacks can pose a serious threat to revenue and business sustainability.

What is a chargeback?
A chargeback is initiated when your customer escalates a dispute against a charge from your business. Chargebacks are often encountered by e-commerce merchants, who should be aware of the different types of chargebacks and how to prevent them from negatively impacting their business.

Common reasons for chargebacks
Chargebacks come from customer disputes which can arise from different reasons ranging from technical errors to friendly fraud; or in some cases, actual fraud. Basically, when your customer doesn’t recognize a charge on their card they may raise a dispute.

  • Technical Issues
    • When a customer attempts to make a payment on your website but times out, their card may still be charged. In such a case we strongly advise to refund the customer to avoid a dispute. In case of a double charge, make sure you have both payment references, keep the first one and refund the second. 
  • Friendly Fraud
    • When a customer makes a purchase with a card and then disputes the charge with their bank, without a legitimate reason to do so, this is called ‘friendly fraud’. This can happen when a customer wasn’t satisfied with the order or the payment descriptor has an unrecognizable name. 
  • Classic Fraud
    • This happens when stolen cards are used to purchase items on your web shop. In this case the card holder rightfully disputes the payment. 


How to fight (and win) chargebacks
The first step to avoid chargebacks is to manage customer expectations and offer great customer support by

  • Providing detailed information to your customers about their order including exact images with; correct sizes & colours. Including your contact information; and your shipping and return policy; will help your customers contact you in case of a complaint, instead of raising a chargeback request.
  • Emailing your customers for confirmation including the invoice and shipping details of the order. In case the cardholder’s name and the customer information is different, verify with the customer before shipping. 
  • Working with your payment service provider, in this case Paymasters Online, should you suspect any fraudulent activity with a customer or a specific transaction. Our team has extensive knowledge in fraud management and are here to help protect your business. 


In conculsion
An effective strategy to fight chargebacks should combine technology and strong customer support. Working with your customers to clear up any confusion that may turn info a dispute will go a long way to avoiding chargebacks. For cases of actual fraud, reach out to us as soon as you suspect anything and we’ll work together to get all the relevant details to fight the chargeback.

Earn with Paymasters Online’s Developer’s Program

Earn With Paymasters Online’s Developer’s Incentive Program
We believe that our developers are the gateway to 100% eCommerce adoption across Africa and we want to work with YOU!

Through our Developers Incentive Program, we work with web developers who create web shops using the most common platforms such as Woocommerce, Shopify Prestashop and more, to get a piece of the “eCommerce pie.”

How To Start Earning
Paymasters Online will “onboard” you as our partner developer and expose our API’s and plugins for you to familiarize yourself with our products which makes it easier to connect our payment solution for your existing and/or new clients. In return, they’ll earn a commission based on full integration and transaction volumes.

Account Referral
For each account that is fully connected to our solution, you’ll receive USD 20.

Transaction Volumes
You’ll earn a percentage of the transaction volumes for each account you bring on board for a period of three months. The percentage amount will be based on the merchant type.

How To Get Started
Simply reach out to us via info@paymasters.online and our team will take you through our simple onboarding process.

PSPs: All You Need to Know

PSPs save you the trouble of setting up multiple payment methods. Remember each payment method has a different set of requirements, which can be a hustle.

PSPs offer one simple integration that supports several payment methods such as credit cards, debit cards, mobile wallets, mobile money, and more.

Security services
A third of consumers are reluctant to make online purchases because they fear credit card and personal information theft.

Payment service providers have secure infrastructure that guarantees data safety. Remember, PSPs are obligated to provide state of the art security before receiving a license to operate.

Currency processing
Do you have your sights set on the global market? Well, dealing with foreign currency and exchange rates has never been easier.

Due to their partnership with acquiring banks, PSPs can process and settle different currencies, leaving you are free to carry out cross-border or global trade with ease.

How does the payment process work?
Once a customer submits their card details online, they receive an order confirmation. Even though this may take a few seconds, the back-end process is a lot more complicated. Let’s have a look, shall we?

  • Once the card details are submitted, the transaction details are sent to the acquiring bank’s processor.
  • The information is submitted to the credit card network (MasterCard or Visa).
  • The network then sends the transaction details to the issuing bank (the bank that issued the card to the customer.)
  • The issuing bank then approves or declines the transaction and sends their decision back to the card network.
  • The network then sends this information back to the acquiring bank’s processor.
  • The processor then communicates these details to the PSP.
  • The PSP shares these results with the customer and merchant (you).
  • If the card payment transaction was approved, the funds are then settled in the merchant’s account.
  • The issuing bank sends the funds to the card network.
  • The network deposits the funds in the merchant’s account at the acquiring bank or the PSP’s merchant account.

Are Payment service providers a good fit for your business?
Contrary to popular belief, PSPs don’t just serve large institutions with bulky transactions and hundreds of customers. They work perfectly with any online business, whether big or small. By following a few easy steps, you can integrate a payment gateway to your website or app and receive card transactions.

PSPs are perfect for eCommerce stores, online boutiques, ticketing agencies, hotels, fast food joints, restaurants, and many more businesses.

We can help…
By partnering with Paymasters Online, you immediately open your business up to millions of online consumers. We would love to help you take this vital step.

Our payment infrastructure and dedicated team will ensure that your business runs smoothly. Our systems exist to help your business grow.

(Speak to our representatives today.)

Earn With Paymasters Online’s Incentive Program

Earn With Paymasters Online’s Incentive Program
We believe that our developers are the gateway to 100% eCommerce adoption across Africa and we want to work with YOU!

Through our Developers Incentive Program, we work with web developers who create webshops using the most common platforms such as Woocommerce, Shopify Prestashop etc to get a piece of the “eCommerce pie.”

How To Start Earning
Paymasters Online will “onboard” you as our partner developer and expose our API’s and plugins for you to familiarize yourself with our products which makes it easier to connect our payment solution for your existing and/or new clients. In return, they’ll earn a commission based on full integration and transaction volumes.

Account Referral
Each account that is fully connected to our solution, you’ll receive USD 20
Transaction Volumes
You’ll earn a percentage of the transaction volumes for all the accounts you bring on board for a period of three months.
% amount will be based on the merchant type

How To Get Started
Simply reach out to us via info@paymasters.online.

and our team lead will take you through our simple onboarding process.

How to Prepare Post Covid Business

The Covid-19 pandemic affected key sectors and caused a drop in Kenya’s GPD by 5.7% in 2020 compared to a growth of 5.3% during the same period the previous year. How can your business bounce back in the post Covid era?

We can all agree that 2020 was a roller-coaster ride for most businesses. Besides the drop in GDP the implementation of lockdown measures, curfew, travel restrictions, closure of bars, and suspension of learning have made it harder for businesses to operate.

Luckily, Kenya’s GDP is expected to rebound by 6.9% this year. We hope that as the economy recovers, your business will see a rise in activity and revenue.

Unfortunately, the war against Covid-19 is still on, and some restrictions have trickled into this year. To help you cope, we have created a list to help you bounceback (including our very own payment solutions to boost revenue collection).

Let us begin.

Carry out SWOT analysis.

Given the current state of the economy, it has become necessary for businesses to leverage their strengths.

A proper SWOT analysis can help you:

  • Grow your accounts
  • Create better business relationships
  • Increase your profits
  • Mitigate industry risks
  • Implement efficient operating procedures
  • Understand which products sell well and why
  • Remain competitive within your industry

Focus on any internal and external factors that can affect your growth and find relevant solutions. Identify why you are not selling more to existing customers and why reps are having a hard time closing business.

Reduce your costs

In times of financial crisis, you need to cut costs to stay afloat. Unfortunately, for most businesses, this means letting go of employees. However, there are easier ways to cut your costs and still keep your workforce.

They include:

  • Increasing safety measures to lower your medical and insurance costs
  • Reviewing procedures and ensuring efficiency.
  • Reducing damage to equipment.
  • Re-organizing work rosters to prevent the need for overtime.
  • Shopping around for cheaper suppliers.
  • Working with efficient and affordable payment service providers.

Encourage remote working

Over the last couple of months, many businesses have taken to working remotely, so could you. There are a few challenges, especially when training new employees. However, adopting a learning management system can help.

You can also implement collaboration software to help teams stay on top of their tasks. Additionally, you can use employee tracking systems to help monitor employee performance out of the office. You can:

  • Monitor employee productivity
  • Obtain the status of every task
  • Record data over time to identify trends.

If all this seems like too much, you can have regular phone check-ins with your employees to stay updated. Either way, encouraging working from home can help you cut down on office space and save your business some money.

Use cheaper, convenient payment collection methods

The need for social distancing has pushed consumers towards online shopping platforms. Your business can be the solution they need.

You are in a unique position to provide services and products through your online platform. Plus, you get a chance to tap into a larger market.

To help you out, we have devised a payment solution that allows you to receive online card payments (Mastercard, Visa, and Amex) and Mpesa payments straight to your bank account.

Through a simple integration process, you can give your customers multiple payment options and boost your check out rate.

(Speak to one of our representatives)

We can help you prepare your post Covid business

If you are looking for a way to save on your costs, keep your business running smoothly, and keep your customers happy, we are here to help.

Our payment infrastructure supports online businesses. Let us take care of your payment collection while you focus on growing your business.

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