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Frequently Asked Questions

How do I get started with PayMasters?

Sign up for a free account, verify your email, complete your company profile, and you can start running payroll in minutes. Our setup wizard will guide you through each step.

What payment methods do you support?

We support all major credit cards, bank transfers, ACH payments, and M-Pesa for Kenya. You can add multiple payment methods and set a default.

Is my data secure with PayMasters?

Yes! We use bank-grade encryption (AES-256), are SOC 2 Type II certified, and comply with GDPR, CCPA, and local data protection laws. Your data is encrypted at rest and in transit.

Can I use biometric authentication?

Yes! We support fingerprint, face recognition, and device biometric authentication (FaceID, TouchID, Windows Hello) for enhanced security.

How does AI cost forecasting work?

Our AI analyzes your historical payroll data, employee trends, seasonality, and industry benchmarks to predict your payroll costs for the next 3 months with 85-95% accuracy.

Do you offer customer support?

Yes! We offer 24/7 email and chat support for all plans. Enterprise plans include dedicated phone support and a customer success manager.

Still Need Help?

Our support team is available 24/7 to assist you with any questions or issues